Privacy Policy
Privacy Policy – AitkenTech Electrical
Last updated: Feb 6th, 2026
AitkenTech Electrical (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, marketing, communications, and digital platforms.
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1. What Information We Collect
We may collect personal information including (but not limited to):
* Full name
* Email address
* Phone number
* Address or suburb
* Job or service enquiry details
* Photos or information you voluntarily provide
* IP address and website usage data
* Device and browser information
* Marketing preferences
We only collect personal information that is reasonably necessary for our business activities.
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2. How We Collect Your Information
We collect personal information when you:
* Submit a contact form or enquiry
* Request a quote or booking
* Sign up for emails or SMS updates
* Communicate with us via email, phone, social media, or messaging platforms
* Visit and interact with our website
* Interact with our ads on platforms such as Google, Meta (Facebook/Instagram), or other advertising platforms
We may also collect information automatically through cookies and analytics tools.
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3. Why We Collect Your Information
We collect and use your personal information to:
* Provide electrical services and respond to enquiries
* Prepare quotes and manage bookings
* Communicate with you about services or projects
* Send relevant updates, promotions, or service reminders (if opted in)
* Improve our website, services, and customer experience
* Run marketing and advertising campaigns
* Meet legal and regulatory obligations
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4. Marketing Communications
If you opt in, we may send you marketing communications by email, SMS, or phone.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
We comply with the **Spam Act 2003 (Cth)** and do not send unsolicited marketing communications.
---
5. Cookies, Analytics & Tracking
We use cookies and similar technologies to:
* Understand how visitors use our website
* Improve performance and user experience
* Measure marketing and advertising performance
Third-party tools may include (but are not limited to):
* Google Analytics
* Google Ads
* Meta (Facebook/Instagram)
* Website platforms such as Wix or Webflow
* CRM or form tools
* Email and SMS platforms
These providers may collect information in accordance with their own privacy policies.
You can control or disable cookies through your browser settings.
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6. Disclosure of Personal Information
We may share your personal information with trusted third parties including:
* Website hosting and management providers
* Marketing and advertising platforms
* Analytics providers
* CRM and booking systems
* Payment processors (if applicable)
* Professional advisers (accountants, legal, IT support)
* Regulatory bodies if required by law
We only share information necessary to deliver our services and operate our business.
---
7. Overseas Disclosure
Some of our service providers (such as Google, Meta, and email or CRM platforms) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy laws.
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8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes using secure platforms, access controls, and reputable service providers.
However, no online system is 100% secure, and we cannot guarantee absolute security.
---
9. Accessing & Correcting Your Information
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or outdated.
To request access or correction, please contact us using the details below.
---
10. How to Make a Privacy Complaint
If you believe your privacy has been breached, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
[https://www.oaic.gov.au](https://www.oaic.gov.au)
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11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
---
12. Contact Us
AitkenTech Electrical
Email: admin@aitkentech.com
Phone: +61 489 902 391
Service Area: NSW South Coast & surrounding regions
If you have any questions about this Privacy Policy or how your data is handled, contact us at any time.
Last updated: Feb 6th, 2026
AitkenTech Electrical (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, marketing, communications, and digital platforms.
---
1. What Information We Collect
We may collect personal information including (but not limited to):
* Full name
* Email address
* Phone number
* Address or suburb
* Job or service enquiry details
* Photos or information you voluntarily provide
* IP address and website usage data
* Device and browser information
* Marketing preferences
We only collect personal information that is reasonably necessary for our business activities.
---
2. How We Collect Your Information
We collect personal information when you:
* Submit a contact form or enquiry
* Request a quote or booking
* Sign up for emails or SMS updates
* Communicate with us via email, phone, social media, or messaging platforms
* Visit and interact with our website
* Interact with our ads on platforms such as Google, Meta (Facebook/Instagram), or other advertising platforms
We may also collect information automatically through cookies and analytics tools.
---
3. Why We Collect Your Information
We collect and use your personal information to:
* Provide electrical services and respond to enquiries
* Prepare quotes and manage bookings
* Communicate with you about services or projects
* Send relevant updates, promotions, or service reminders (if opted in)
* Improve our website, services, and customer experience
* Run marketing and advertising campaigns
* Meet legal and regulatory obligations
---
4. Marketing Communications
If you opt in, we may send you marketing communications by email, SMS, or phone.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
We comply with the **Spam Act 2003 (Cth)** and do not send unsolicited marketing communications.
---
5. Cookies, Analytics & Tracking
We use cookies and similar technologies to:
* Understand how visitors use our website
* Improve performance and user experience
* Measure marketing and advertising performance
Third-party tools may include (but are not limited to):
* Google Analytics
* Google Ads
* Meta (Facebook/Instagram)
* Website platforms such as Wix or Webflow
* CRM or form tools
* Email and SMS platforms
These providers may collect information in accordance with their own privacy policies.
You can control or disable cookies through your browser settings.
---
6. Disclosure of Personal Information
We may share your personal information with trusted third parties including:
* Website hosting and management providers
* Marketing and advertising platforms
* Analytics providers
* CRM and booking systems
* Payment processors (if applicable)
* Professional advisers (accountants, legal, IT support)
* Regulatory bodies if required by law
We only share information necessary to deliver our services and operate our business.
---
7. Overseas Disclosure
Some of our service providers (such as Google, Meta, and email or CRM platforms) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy laws.
---
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes using secure platforms, access controls, and reputable service providers.
However, no online system is 100% secure, and we cannot guarantee absolute security.
---
9. Accessing & Correcting Your Information
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or outdated.
To request access or correction, please contact us using the details below.
---
10. How to Make a Privacy Complaint
If you believe your privacy has been breached, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
[https://www.oaic.gov.au](https://www.oaic.gov.au)
---
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
---
12. Contact Us
AitkenTech Electrical
Email: admin@aitkentech.com
Phone: +61 489 902 391
Service Area: NSW South Coast & surrounding regions
If you have any questions about this Privacy Policy or how your data is handled, contact us at any time.